Privacy Policy
Loddington Coppice Equine Healthcare Ltd
Last updated: 8 November 2026
1. Who we are
Loddington Coppice Equine Healthcare Ltd is a limited company registered in England and Wales.
Company registration number: 12869241
Registered office:
Loddington Coppice Barns
Harrington Road
Loddington
Kettering
England
NN14 1JZ
Loddington Coppice Equine Healthcare Ltd is the data controller responsible for deciding how your personal information is collected, stored and used.
Privacy enquiries: lcequinehealth@gmail.com
2. Information we collect
We may collect and process the following information:
● Your name and contact details, including telephone number, email address and postal address.
● Information about your horse, including its name, age, breed and relevant medical or care history.
● Details of enquiries, appointments and services provided.
● Relevant veterinary information and communications with veterinary professionals.
● Payment and invoicing information.
● Information provided through our website contact forms.
We only collect information that is reasonably necessary to provide our services and operate our business.
3. How we use your information
We use personal information to:
● Respond to enquiries.
● Arrange appointments and provide equine care services.
● Maintain appropriate client and animal care records.
● Communicate with owners and veterinary professionals where necessary.
● Process payments and maintain financial records.
● Meet our legal and regulatory obligations.
● Improve our website and services.
4. Our lawful basis for processing information
We process personal information under the following lawful bases, where applicable:
● Contract: Where information is necessary to provide services you have requested.
● Legal obligation: Where we need to comply with legal requirements, including financial and accounting obligations.
● Legitimate interests: Where processing is necessary for the proper operation and administration of our business, provided your rights do not override those interests.
● Consent: Where you have specifically agreed to a particular use of your information, such as certain types of marketing.
You may withdraw consent at any time where consent is the basis for processing.
5. Sharing your information
We do not sell or rent your personal information.
We may share relevant information where necessary with:
● Veterinary surgeons and veterinary practices involved in your horse’s care.
● Diagnostic laboratories and other relevant equine service providers.
● Payment processing providers.
● Website hosting and technology providers.
● Accountants and professional advisers.
● Government authorities where legally required.
We only share information that is reasonably necessary for the relevant purpose.
6. How we store and protect your information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or disclosure.
Information may be stored electronically or in physical records.
We use appropriate security measures and restrict access to personal information to those who need it for legitimate business purposes.
7. How long we retain information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods will depend on the nature of the information, the services provided and any applicable legal or regulatory requirements.
When information is no longer required, it will be securely deleted or destroyed.
8. Cookies and website analytics
Our website may use cookies and similar technologies to ensure that it operates correctly and to understand how visitors use the website.
Some cookies may be provided by Squarespace or other third-party services.
Where cookies are not strictly necessary, we will obtain your consent before using them, where required by law.
You can manage your cookie preferences through the website’s cookie settings.
Further information about cookies can be obtained from our website’s cookie notice.
9. Your data protection rights
Under UK data protection legislation, you have rights which may include:
● The right to request access to the personal information we hold about you.
● The right to request correction of inaccurate information.
● The right to request deletion of your information in certain circumstances.
● The right to restrict or object to certain processing.
● The right to request transfer of certain personal information.
● The right to withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details provided above.
10. Third-party websites
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of external websites. We recommend that you read their privacy policies before providing personal information.
11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.
The latest version will always be made available on our website.
12. Complaints and further information
If you have concerns about how we use your personal information, please contact us in the first instance.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk/
Telephone: 0303 123 1113
Loddington Coppice Equine Healthcare Ltd
We are committed to respecting your privacy and protecting the personal information entrusted to us.